Job Description

We are seeking a proactive and technically skilled

IT Field Support Engineer

to provide on-site and remote support across various locations, including remote sites and airbases. This role involves managing end-user devices, IT infrastructure setup, routine maintenance, and ensuring timely issue resolution while delivering exceptional customer service.

Key Responsibilities

Provide on-site support for hardware and software setup, configuration, and troubleshooting Set up and configure new machines, ensuring integration with existing systems Perform asset transfers, device conversions, and initial system setups Harden, patch, test, and troubleshoot standalone desktops and laptops Install and support printers, scanners, and peripheral devices Resolve general IT issues and conduct scheduled endpoint maintenance at remote sites Deliver Level 1 network support to minimize downtime Manage IT service tickets via ITSM tools, ensuring SLA compliance Maintain hardware and software inventory using in-house systems Support third-party applications such as Microsoft Office, Adobe, and Google Workspace Collaborate with Group IT teams (Security, Server, Network) for operational alignment Respond to security incidents and assist in IT infrastructure projects and deployments

Requirements

Proficiency in

Windows OS

; exposure to

macOS

and

Linux

is a plus Familiarity with productivity tools (Microsoft Office, Google Workspace) Strong knowledge of IT hardware components and troubleshooting Experience with

Active Directory

and user account administration Hands-on experience with

deployment tools

(e.g., Microsoft Autopilot, Tanium) Proficient with

remote support tools

(e.g., Bomgar) and

virtual meeting platforms

(Teams, Zoom, Webex) Working knowledge of

ServiceNow

or similar ITSM tools

ITIL Foundation

certification preferred Excellent communication skills and ability to work independently Detail-oriented with a strong commitment to service excellence
(EA Reg No: 20C0312)


Please email a copy of your detailed resume to

qianyu@talentsis.com.sg

for immediate processing.


Only shortlisted candidates will be notified.