Job Description

Job Summary:

We are seeking a skilled and customer-focused IT Help Desk Technician to provide technical support and assistance to end-users for hardware, software, and network-related issues. The ideal candidate will be the first point of contact for IT support, helping to resolve issues promptly and professionally, ensuring smooth IT operations within the organization.

Key Responsibilities:

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Escalate complex problems to higher-level IT staff or relevant departments. Log all support requests, resolutions, and follow-ups in the ticketing system. Provide support for Microsoft Office applications, Windows OS, and basic networking. Assist with user account creation, password resets, and access rights in Active Directory. Maintain IT documentation and user guides. Support remote users with VPN, remote desktop, and collaboration tools (e.g., Zoom, Teams). Participate in IT projects and system upgrades as needed.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). Strong knowledge of

Windows OS

,

Microsoft Office

, and

basic networking

. Familiarity with

ticketing systems

(e.g., ServiceNow, Jira, Freshdesk). Excellent

problem-solving

and

communication

skills. Ability to work

independently

and as part of a

team

.

Customer-focused

mindset with a

proactive

approach.

SecOps training will be provided.

Preferred Qualifications:

Certifications such as CompTIA A+, ITIL, or Microsoft certifications. Experience supporting remote users and cloud-based applications.
Job Types: Full-time, Permanent

Pay: $1,000.00 - $1,500.00 per month

Benefits:

* Health insurance