It Helpdesk Engineer (ft)

Singapore, Singapore

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About the Job

Responsibilities:

Handle PC support and troubleshooting for both software and hardware
Diagnose and resolve simple technical issues on printers, network,s and server
Identify and escalate situations requiring urgent attention
Resolve issues through the ticketing system on the first touch whenever possible
Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
Participate in projects when required

Requirements:

Diploma in Computer Sciences, Information Technology, or a related field preferred
Preferably 1-2 years of experience in an IT Help Desk environment
Excellent problem solving, communication, and interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment is preferred
Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and service.

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