Job Description

? We're Hiring: IT Helpdesk! ?
We are seeking a dedicated and proactive IT Helpdesk professional to join our team in Singapore. The ideal candidate will have a solid understanding of IT support processes and be committed to providing exceptional customer service to resolve technical issues efficiently.
? Location: Singapore, Singapore
? Work Mode: Work From Office
? Role: IT Helpdesk
What You'll Do:
? Provide first-line technical support for hardware and software issues
? Respond to user inquiries via phone, email, or in-person
? Diagnose and troubleshoot technical problems promptly
? Maintain documentation of support requests and resolutions
? Assist with software installations and upgrades
? Monitor system performance and report on issues as necessary
? Collaborate with the IT team to improve service delivery
What We're Looking For:
? Minimum of 1 year experience in an IT helpdesk or support role
? Strong knowledge of computer systems, networks, and troubleshooting techniques
? Excellent communication skills with a customer-focused mindset
? Ability to work effectively under pressure and manage multiple tasks
? Familiarity with ticketing systems and remote support tools is a plus
Ready to make an impact? ? Apply now and let's grow together!

Skills Required