It Helpdesk Specialist, L1/l2 Support (global Luxury Group)

Central Region, Singapore, Singapore

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Provide helpdesk support and resolve problems to the end user's satisfaction.
Monitor and respond quickly and effectively to requests received by phone or e-mail.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
Setup, configure, and computer client workstations, mobile devices, and printers.
Support in the execution of project-related assignments and tasks
Assist onboarding process of new users and set up necessary hardware, software, and access rights.
Assist in the migration to O365
Keep IT inventory up to date.

Requirements

Diploma or degree holder in Information Technology, Computer Science, or relevant fields
At least 2 - 3 years of experience in a service desk/helpdesk/technical L1/L2 support role preferred
Knowledge of basic IT and Mobile Device Management

Benefits

Permanent Role
Basic Salary up to $5,000 + AWS + Bonus
Global Luxury Group, Central Location
Diploma or degree holder in Information Technology, Computer Science or relevant fields
Candidates with L2 IT Helpdesk support preferred

Interested candidates can forward their CVs, in MS word format to zac@triton-ai.com

Reg No R2196499

Triton AI Pte Ltd

License No 21C0661

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