Job Description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The IT Helpdesk Specialist is the technical support for End-User Support. Responsibilities may include but are not limited to, support of the application and desktop environment; triage and troubleshooting of all hardware and supporting operating systems; vendor interface for support and information gathering, system patching, Application upgrades, coordination of deliverables with Users and Business Groups, and after-hours support.

Responsibilities

• Manage and deliver IT services to ensure users\xe2\x80\x99 systems are functioning to support their daily operation works.
• Manage and ensure system availability and IT services accordingly to SLA
• Manage IT assets, software licenses, maintenance and inventory list.
• Support deployment & configuration of the system using Smart Deploy (Laptop, desktop, Mac OS)
• Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.

Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system. * Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)

• Source and coordinate with IT vendors/suppliers on IT purchases and projects.
• Troubleshooting and rectification of helpdesk tickets from start to resolve.
• Engage with low-complexity IT vendors, negotiate pricing, request for quotation, manage and monitor IT vendor performance and delivery schedule
• Offer technical support to company staff and troubleshoot computer problems
• Provide remediation and mitigate vulnerabilities on applciation and system.
• Other duties as assigned

Pre-Requisites :

Are you game?

Razer