Our client, a well-established firm is seeking to recruit for an IT Helpdesk support analyst for their organisation.
Location:
Central Singapore
Responsibilities:
Attend to first and second level technical support for end-users and also to maintenance and troubleshooting of issues onsite
Manage service requests
To ensure that the service standard in aligned to the SLA
Work with internal teams to resolve cross-functional issues
Provide training to users on adoption of new technologies and initiatives on a firmwide basis
To perform other duties and responsibilities as assigned
Requirements:
Degree or Diploma in IT or other relevant discipline
Candidates are preferred to have prior experience in desktop support, with good working knowledge in Windows OS
Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude
* Good communication skills and ability to work well in a team
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