It Helpdesk [tech Mnc/west/ Up To $2800]
Singapore, Singapore
Job Description
Adecco is partnering with a global professional services company to search for a IT Helpdesk
The Opportunity
- Focus: 1st level IT helpdesk support, Customer Service, Service Now
- Office location: Singapore, West
- 44 Hours per week (Including weekends and Public Holidays) or as advised by the Engagement Manager
- Open to work on weekend and public holiday if scheduled
- Strong Knowledge Service Now
- 1st level IT Helpdesk support
- Excellence Communication Skills
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
- Identify the impact, urgency, and priority of incidents.
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents.
- Prepare daily and weekly report, proficient in excel.
- We could contact you in the soonest time if you directly send your resume to:
- Email Topic: Apply: IT Helpdesk
- We regret to inform that only shortlisted candidates will be contacted
Direct Line: +65 6697 7174
EA Licence Number: 91C2918
Personnel Registration Number: R22106166
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Job Detail
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Job IdJD1390936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned