Identify problems and perform root cause analysis of IT and upper-level control software of the Vanderlande baggage handling system, in close collaboration with other teams.
Review system and application logs to trace issues and gather information for analysis.
Develop and maintain customer-specific validation test processes and reports for the change control log.
Continuously monitor IT infrastructure, application, and material handling application environment.
Triage all events reported and maintain incident reports.
Plan and deliver preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.).
Serve as the primary point of contact for customers, demonstrating strong communication skills and taking ownership.
Analyze problems by asking the right questions, listening to the customer, and translating findings into technical solutions.
Troubleshoot problems systematically, whether top-down or bottom-up.
Advise customers on actions to minimize equipment downtime, thinking in terms of cause-effect.
Take proactive measures based on own insight, lifecycle plans, or preventive maintenance plans.
Job Requirement:
Knowledge in Oracle Database and SQL
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Tsen Jiun Lih (Journey) Registration Number: R22110403 EA Licence No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?Do you have experience in an administration role?Which of the following languages are you fluent in?Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859