Job Description

Responsibilities:

Administer, manage and maintain network, servers and storage Provide technical support in computer hardware, software and associated peripherals and ensure computers are setup and configured with standard software for users in local and regional offices Provide support for IT projects and propose recommendations to improve IT operations with suitable IT solutions and tools Ensure proper functioning of all security appliances and adherence to IT security policy control Create, review and update IT security policies and procedures Carry out periodic and required security updates to all IT systems, computers and equipment Perform backup and restoration of data & systems and periodic disaster recovery exercises as well as constant monitoring of system logs to identify and remove security threats Propose and develop implementation plans of useful IT technologies for constant infrastructure and security improvements Conduct User Training and documentation Work closely with regional IT colleagues for support, system implementation and IT operations Coordinate with IT vendors on faulty hardware repairs, replacement and support.

Skills and Experience

1. Technical Skills

Knowledge of operating systems (Windows, Linux, macOS) Experience with networking (DNS, DHCP, VPNs, routing, firewalls) Proficiency in server management (file servers, database servers) Expertise in virtualization and cloud technologies (VMware, Microsoft Azure) Backup and disaster recovery strategies System monitoring and performance tuning

2. Security and Compliance

Security best practices (firewalls, antivirus, encryption, access control) Understanding of data protection regulations (GDPR, etc.) Experience with patch management and vulnerability assessment

3. Troubleshooting and Support

Incident response and problem-solving skills Helpdesk or user support experience (T1-T3) Ability to diagnose and resolve hardware/software issues

4. Automation and Scripting

Scripting skills for system management tasks (PowerShell, Bash) Familiarity with automation tools (Power Automate, P)

5. Documentation and Reporting

Ability to create and maintain system documentation Report generation for performance, security, and usage metrics

6. Collaboration and Communication

Experience working with cross-functional teams Ability to work closely with IT team members from other locations Experience with team management Ability to work closely with IT team members from other locations Effective communication with non-technical stakeholders

7. Project Management and Planning

Ability to handle infrastructure upgrades and migrations Experience with planning and executing IT projects

Certifications

Relevant certifications (Microsoft, Cisco, AWS, etc.)

1. Experience in IT Infrastructure Management

Familiarity with managing and maintaining a site's IT infrastructure Knowledge of industry-standard tools for monitoring and managing systems

2. Adaptability and Learning

3. Ability to work independently and take ownership of issues.

Willingness to stay current with evolving technologies Flexibility in adapting to new systems or processes

4. Language

English and Chinese spoken and written fluently.

Studies

1. Bachelor's Degree

(preferred, but not mandatory):

Computer Science

Information Technology (IT)

Information Systems

Network Engineering

Cybersecurity

(optional but beneficial)

2. Alternative Qualifications

:

Associate's Degree

in a related field (e.g., IT support, network administration)

Technical Certifications

(in lieu of formal degrees, or as an addition): Microsoft Certified: Windows Server, Azure, etc. Cisco Certified Network Associate (CCNA)

3. Relevant Work Experience

(practical hands-on experience):


* Minimum of 5 years of experience in IT support, system administration, or a related field