It Intern
Singapore, Singapore
Job Description
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Headquartered in Singapore, Advance Intelligence Group a Series D \'Double Unicorn\' valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 1,000+ enterprise clients, 75,000+ merchants and 20 million+ consumers. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI. We are also ranked as the No.1 Top Startups in Singapore by Linkedin for 2021.
We serve enterprise, consumers and merchants through our key Business Units:
- ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.
- Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as our flagship brands Kredit Pintar, and ND Finance.
- Ginee is a leading e-commerce merchant services technology platform serving numerous markets in Southeast Asia; providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.
We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life-for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders
- Assist regional users onsite and remotely, and log/track incidents through ITSM tool.
- Manage devices, provision, inventory, and procure corporate IT assets and tools.
- Support corporate IoTs and SaaS apps to ensure business continuity and customer satisfaction.
- Develop and maintain documentation, including diagrams, policies, procedures, and training materials.
- Monitor progress, foster alignment, motivate active engagement towards measurable goals.
Job Requirement:
- Possess a Degree/Diploma in Information Technology or a relevant qualification.
- Exhibit a remarkable ability to quickly adapt to new software applications and learn effectively.
- Express exceptional communication skills across various channels, including video call, chat, and email.
- Uphold a strong work ethic and prioritize Customer Service Excellence, delivering high-quality results.
- Capable of tracking and resolving multiple issues simultaneously while ensuring prompt ticket turnaround times.
- Demonstrate a proactive, independent yet collaborative approach, embracing changes and suggesting innovative solutions.
- Responsibility for task completion, keep the stakeholder and team members updated, and keen to contribute good ideas.
- Possess analytical and problem-solving skills to diagnose and resolve logical computer application and network issues.
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Job Detail
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Job IdJD1302184
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned