Job Description

:

• Product Support for Empact\'s clients

- Support Empact\'s Account Managers in identifying new customers and retaining existing customers for business growth

- Work with the development team in performance analysis of new products and enhancements

- Develop knowledge bases and FAQs for product support activities

- Provide product training to customers

- Document support activities, customer issues, and resolutions for reference purposes

• IT Business Analyst

- Support Empact\'s consultants in developing an IT assessment framework

- Support Empact\'s consultants to conduct business analysis on IT needs for Empact and Empact\'s clients

- Support Empact\'s consultants in advising potential IT solutions for Empact and Empact\'s clients

• Ad-hoc Internal IT support for Empact staffs

Qualifications:

- Comfortable with programming concepts

- Open to pick up new skills (technical and non-technical)

- Working knowledge of UI/UX, web development resource will be a plus

Other Information:

Preference is for 6 months full time, though applications for part-time are welcome as well. A part-time intern must commit to at least 3 full work days on fixed days of the week. A minimum internship period of 3 months is required.

About Us:

Founded in 2011, Empact is a social enterprise with a social mission to build the capacity of social organisations in Singapore and the region. As a capacity builder to non-profits and social enterprises, we serve as an intermediary to our corporate partners where we match and manage their resources, expertises and skilled volunteers with the real needs in the social sector.

Much of the matching, in most cases require us to design and develop customised activities or programmes for a meaningful exchange or partnership between corporates and social organisations. This is to ensure a win-win for both parties towards a sustainable and effective social impact.

In the bigger scheme of our social mission, we bridge the capacity gap in the social sector with other stakeholders such as government agencies, grantmakers and volunteers to provide social organisations access to affordable (or pro bono) and professional services that are critical to their daily operations.

Over the past years, we have impacted more than 700 social organisations and channelled 8,000 volunteers to contribute to the growth of the social sector. In 2019, we were selected as a finalist for the Social Enterprise of Year by of the President Challenge. This is the highest accolade for social enterprises in Singapore.

Empact