Provide on-site support to all offices in Singapore and serve as point of contact for all inbound service requests from users.
On-site support for laptops/desktops exchange, applications, emails, printers and other hardware and networking related issues.
Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved.
Reviewing and Renewal of Annual Service Agreement, Licenses etc..
Liaise with Vendors and System providers to perform troubleshooting, rectification, and assistance in upgrading works on all systems installed in our offices.
Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies.
Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks.
Provided training to end-user as required.
Implement and audit necessary controls and procedures to protect information according to IT policies.
Familarise with HRIS system upgrading/maintenance
Administrative Responsibilities
Raise IT requests for new employees.
Source for products, evaluate, propose, install, implement, and maintain new or existing office hardware and software (e.g., laptops etc)
Provide operation support to system and network administrator and vendors.
Job Requirements
Candidate must possess at least a Diploma in Computer Science/Information Technology or equivalent.
At least 2 year(s) of working experience in the related field is required for this position. Fresh graduates are welcome to apply.
Troubleshooting skills on Intranet and Internet, TCP/IP, DHCP, Windows and Mac OS, windows security is a must.
Willing to travel within Singapore and to perform administrative tasks e.g. audits, training.
Must be able to handle all Administrative role when assigned.
Able to work in the west area.
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