To provide IT hardware service and support on desktops, laptops for end users and corporate customers
Provide timely update to customers on service appointment, service status till closure of the services incidents
Ensure proper parts handling and movement within the team during transit to customers.
Support and troubleshooting which includes diagnosis of hardware and software failures or problem.
Install Operation system, firmware, and bios.
Handles and manages end-user from end to end.
Handling, resolving, and keeping track of assigned cases through ticketing system.
Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
Attend new product training via Web based training.
Requirements:
At least possess GCE O levels.
Possesses basic hardware and software knowledge.
Flexible and adaptable to change.
Enjoy working with people and prepared to take on new opportunities and experience.
Strong interpersonal and communication skills
Good time management skills with ability to prioritize tasks accordingly.
Good customer service mindset
Able to work under minimal supervision.
Good communication skills
Must be willing to travel island wide daily (roaming role), transport cost shall be reimbursed.
Working hours: Monday to Friday (8.30am to 6.00pm) Please note that this would be a 1 year renewable contract. We regret that only shortlisted candidates will be notified. Interested applicants kindly click on apply now or send your updated resume to berlyn.lum@peopleprofilers.com Berlyn Lum Miao Yu Registration Number: R1766577 EA License Number: 02C4944 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
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