Job Description

2nd line onsite technical Support

• Singapore - Singapore
• Professionals
• Full-time

\xe2\x80\x94 Your Benefits \xe2\x80\x94

Buddy program



Health insurance



Internal career development



International environment



Modern and centrally located office



Onboarding program



Trusted working hours



Unlimited employment contract

Your skills

• Provide technical support to end users
• Strong technical skills in trouble shooting
• Strong technical skills in Microsoft Windows operating systems
• Strong customer service skills
• Familiar with ticketing system (such as Service Now and etc.)

Your Tasks

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects. As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company\xe2\x80\x99s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team. This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Perform Install, Move, Add and Change activities
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues
• On-boarding and off-boarding users

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• At least 5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Familiar with ticketing system (such as Service Now and etc.)
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile \xe2\x80\x93 we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids\xe2\x80\x99 Family and Hemmersbach Climate Force. That\xe2\x80\x99s why Hemmersbach is The Social Purpose IT Company.