:Industry: Hyperscale Data Centre DeveloperMNC EnvironmentCompetitive Remuneration PackageResponsibilities:
Provide extensive IT support and assist users in the APAC region.
Highlight IT support issues and support the escalation path for 2nd and 3rd line to Global IT team.
Manage the ITIL processes - Incident and Problem management. Highlight areas for continuous improvement and/or automation.
Ensure Company IT service levels are met and exceeded for response and resolution. Create appropriate knowledge base articles to enable user self-service / self-resolution.
Ensure all IT assets are properly accounted for in CMDB / Delivery to agreed SLAs and OKRs.
Undertake any other duties as and when necessary to meet the varying demands of the business and satisfy the needs of the role.
Maintain confidentiality of all documents and information
Requirements:
Possess at least a Diploma or Bachelors degree in computer science or related subject.
5-8 years relevant working experience
Familiar with EUC management with focus on Windows 11 operating system. Familiar with Mac OS, JAMF and Apple business Manager
Experience with modern BYOD, mixed device collaboration environments. Experience with working in predominantly SaaS solution-based environments.
Someone who is familiar with Entra-ID / InTune management, Autopilot and software deployment / packaging.
Experienced in ITSM ticketing systems such as SNOW or Freshworks. Experience working with 3rd party or outsourced MSPs (Managed Service Providers)
Experience of working in a multi-cultural environment within a matrix organisation in the region.
Strong team player, with the ability to work with multiple stakeholders in a multi-cultural environment.
Job ID: LRXW796XAll Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Kindly email your resume in a detailed Word format toWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte Ltd20 Cecil Street, #08-09 PLUS Building Singapore 049705+65 6950 9747EA Licence Number: 02C4944Registration Number: R1100011EA Personnel: Carlo Antonio Dela Cruz