Job Description

about the company Work for a market leader as an IT Service & Operation Delivery Manager. This is an extraordinary opportunity to ignite the future of technology, transforming vendor management, ticketing systems, and end-user computing into a virtuosic ensemble of excellence. Your passion for elevating service delivery, driving transformative strategies, and leading the technological symphony of tomorrow will be our driver on our stage. As a team, let\'s work toward a world where no limits exist for technology! Join a dynamic and innovative leader committed to revolutionizing financial services and insurance. Passionate about delivering exceptional IT services and ensuring seamless operations to propel business objectives forward. This company is seeking a visionary, experienced IT Service & Operation Delivery Manager to support their expansion and innovation efforts. We are doing this to ignite the future of technology. It will give you the opportunity to shape vendor relationships, spearhead ticketing excellence, drive end-user computing advancements, and lead strategic initiatives. Having the people, ethos, and capacity to act with speed, innovation, enterprise, and creativity makes them an ideal partner. There are many things to like about working at this company: the scope of the offer, the size of the company, the freedom to build your career and the autonomy to drive it forward. This could be the ideal opportunity for you if you\'re looking for a change, and you\'re looking for interesting work, a great team environment, benefits, and support.

about the job As the IT Service & Operation Delivery Manager, you will be at the forefront of our technological evolution. You will champion vendor management, elevate ticketing systems, empower end-user computing, and unleash a wave of strategies and enhancements. This role demands your expertise in IT service management principles, vendor management prowess, ticketing system mastery, and end-user computing wizardry. With your exceptional communication skills, you will seamlessly collaborate with internal stakeholders, vendors, and end-users to unlock a new era of IT service excellence. IT Service Delivery:

• Lead the charge as you unite internal teams and vendors, setting the stage for IT service delivery excellence. This is done through impeccable standards, streamlined processes, and best-in-class methodologies.
• Conduct an orchestra of service management frameworks, ensuring the harmonious implementation of ITIL principles for consistent and efficient service delivery.
• Embark on a quest for operational perfection as you monitor and evaluate service metrics and KPIs, uncovering opportunities for improvement and orchestrating symphonies of optimization.
• Unleash your creativity as you ideate and implement strategies to amplify service quality, reduce costs, and create a symphony of customer satisfaction.

Strategy and Improvement:

• Take center stage as you develop and execute visionary strategies that propel our IT service and operation initiatives in perfect harmony with our business objectives.
• Uncover the hidden treasures of improvement opportunities, utilizing your keen eye for process enhancements, cost savings, and service innovations.
• Lead the ensemble as you drive IT service improvement initiatives and projects, ensuring every note of enhancement contributes to our operational symphony.
• Stay attuned to the industry\'s pulse, keeping pace with emerging technologies and best practices in IT service management, vendor management, ticketing systems, and end-user computing.

Vendor Management:

• Unleash your charisma as you build and nurture strong relationships with vendors, becoming the go-to person for all service-related matters.
• Flex your negotiation skills to define and craft vendor contracts that align with our business requirements and ambitious goals.
• Harness your eagle eye to monitor vendor performance, taking swift action when deviations arise and orchestrating escalations with grace and confidence.
• Shine the spotlight on our vendor partnerships through regular performance reviews, ensuring a symphony of collaboration and innovation.

Ticketing Management:

• Embrace the power of ticketing systems as you lead their implementation and management, creating a symphony of efficient incident and service request handling.
• Craft and refine ticketing processes and procedures, ensuring the timely resolution of tickets and orchestrating seamless escalations when needed.
• Bring your analytical prowess to the stage as you monitor ticket queues, response times, and service level targets, conducting proactive improvisations to optimize service delivery.
• Illuminate the path to improvement with data-driven insights, revealing trends, recurring issues, and transformative opportunities.

End-User Computing Support:

• Step into the limelight as you devise and execute strategies that cater to our end-user computing needs, turning their technology dreams into reality.
• Become the conductor of efficient incident and service request resolutions, collaborating with vendors and internal support teams to deliver timely solutions.
• Innovate and inspire as you harness emerging end-user computing technologies, enhancing the user experience through desktop and application virtualization, mobility solutions, and user productivity tools.
• Stay one step ahead of the technological tempo, recommending enhancements that meet and exceed our evolving business requirements.

skill & experience require

• Bachelor\'s degree in computer science, information technology, or a related field.
• Experience in IT service management, vendor management, ticketing systems, end-user computing, or a similar role.
• A virtuoso in IT service management frameworks (e.g., ITIL) and best practices.
• Proven experience in orchestrating vendor relationships, to performance evaluations.
• A maestro of ticketing systems, conducting seamless incident and request management processes.
• A virtuoso in end-user computing technologies, wielding the power to deliver exceptional user experiences.
• Exceptional communication and interpersonal skills that harmonize with internal stakeholders, external vendors, and end-users.
• A problem-solving virtuoso with an analytical ear for continuous improvement.
• A project management virtuoso, adept at leading cross-functional teams.
• ITIL certification that enhances your symphony of qualifications.

Argyll Scott Singapore Pte. Ltd. EA License No. 16S8105 Leo, Khoo Yan Jie EA Reg No.: R1551092 Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy. Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.