Job Description

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Take ownership of overseas IT outsourcing projects, including requirement analysis, delivery planning, and end-to-end progress tracking to ensure on-time and high-quality project delivery. Serve as the primary point of contact for overseas clients and partner vendors, communicate project updates, promptly address customer feedback and complaints, and maintain long-term relationships and customer satisfaction. Compile delivery metrics and team member performance data, produce regular delivery reports, and contribute to the optimization of delivery processes and cost-control mechanisms. Monitor project team morale and dynamics, assist in handling employee relations matters, foster a collaborative and positive work atmosphere, and enhance team cohesion and stability.

Qualifications:

Bachelor's degree or above, with 1-3 years of experience in IT outsourcing/overseas delivery or a related field. Candidates with experience in employee relations or team coordination are preferred. Full professional proficiency in both written and spoken Chinese and English, capable of using both languages as working languages for internal and external communication. Familiar with IT outsourcing service processes, possessing basic data analysis skills and strong problem-solving and coordination abilities. Strong stress resistance and cross-cultural communication skills, with the ability to coordinate internal and external resources to resolve delivery exceptions and team collaboration issues. * Focus on employee experience, able to identify and help alleviate team stress, and promote a healthy and efficient work environment.