It Programme Manager (punggol / Mbc)

Punggol, Singapore, Singapore

https://sg.mncjobz.com/company/business-edge

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Job Description

Contract Duration: 01/01/2026 to 30/6/2026
Office Working Hours: 8.30am to 6pm
Location: Punggol Digital District / Mapletree Business City
Job Scope

Take ownership and collaborate with divisions and outsourced service providers to address issues, problems, and requests for changes.
Independently drive, plan, manage, and deliver projects and services in a timely and efficient manner, without compromising service satisfaction, governance, or business continuity.
Demonstrate problem-solving and scoping skills, ability to frame a problem, develop and execute a project plan to address the problem with minimal guidance
Ability to pull, synthesize and analyse relevant data/context/information from various sources to generate clear analyses of problems and propose robust and data driven solutions.
Actively identify strategic opportunities and insights that can lead to improvements in service delivery and operations.

Work Experience

Bachelor's degree in computer science / information systems
3-5 years of experience in managing programmes focused on IT service continuity and change management practices
Experience with ServiceNow ITSM and strong understanding of ITIL v4 principles are highly preferred

Required Skills

Strong communication and stakeholder engagement abilities.
Excellent organisational skills with attention to details
Proficiency in data analysis tools for extracting, synthesizing and presenting service performance insights

EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG