Job Description

Project Management & Governance
Lead and oversee system maintenance operations
Ensure compliance with security policies and technical requirements
Manage maintenance schedules and resource planning
Monitor and report project status, risks, and issues to stakeholders
Vendor Management
Manage vendor performance and SLA compliance
Oversee procurement activities for maintenance and enhancement works
Coordinate with vendors on issue resolution and system improvements
Review and approve vendor deliverables and documentation
Operations Management
Oversee system health monitoring and maintenance activities
Coordinate scheduled downtime and system updates
Ensure effective incident and problem management processes
Supervise configuration and release management
Monitor system performance and capacity optimization
Stakeholder Management
Act as key liaison between technical/infra teams, vendors, and business users
Manage stakeholder expectations and communication
Coordinate user support and technical guidance
Present maintenance and performance reports to management
Qualifications
Tertiary qualifications in Computer Science, Information Systems, Information /Infocomm Technology Computer or related discipline
Skills and Experience
Min. 2 years' experience in the following preferred:
Experience in IT project management, preferably in system maintenance
Track record in vendor management and stakeholder coordination
Experience in government digital systems would be an advantage
Understanding of system architecture and infrastructure
Understanding of change management and release procedures
Competency in risk and issue management
Ability to track and report project progress
Strong communication and stakeholder management abilities
EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG

Skills Required