Job Description

Responsibilities

• Drive/manage technology delivery project to ensure on-time, within scope, and within budget.
• Coordinate both internal resources (can be onshore or offshore resources) / stakeholders and 3rd parties / vendors for smooth execution of projects.
• Identify and manage dependencies across multiple technical work streams for system implement projects.
• Develop detail project plan to monitor and track progress.
• Manage changes to projects include scope, schedule and costs.
• Anticipate and resolve complex or difficult risks / issues in a timely and effective manner.
• Manage the relationship with the client and key stakeholders.

Requirements:

• Bachelor\'s degree in Computer Science or a related field with 8+ years experience in a client facing role + experience in system development/implementation projects
• Experience with Servicenow is a must. Bonus for specific experience with Customer Service Management (CSM) experience or Field Service Management (FSM) modules
• Solid technical background and experience in project management, solution planning, and/or technology delivery
• Strong experience/knowledge in both waterfall and Agile/iterative methodologies, understanding dependencies among architecture, development/implementation, testing, data migration, change management, etc.
• Experience in managing projects from a vendor/consultant perspective and/or Professional PM credentials are a plus (PMP, PSM / CSM, etc.).
• Sizable, large scale system implementation projects (i.e., several thousand man-days)

Interested candidates can forward their CVs in MS Word format to alex@triton-ai.com

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Triton AI