to join our fast-paced technology environment on a
1-year renewable contract
. This role requires a leader who can oversee application support teams, manage vendor relationships, and drive enhancements across mission-critical enterprise systems. The position comes with a steep learning curve, but for the right person, it offers a rare opportunity to gain expertise in a niche domain where only a handful of companies in Singapore operate.
What You'll Do
------------------
Lead and mentor application support teams (L2 and L3), ensuring issues are resolved within strict SLAs to keep revenue-generating systems running.
Manage incident, problem, and change management processes with a focus on stability, performance, and customer satisfaction.
Oversee vendor performance and ensure effective collaboration to deliver consistent service outcomes.
Drive major application enhancement initiatives, including the integration of
Gen-AI solutions
into the ecosystem.
Balance multiple priorities in a high-pressure environment where quick turnarounds are critical to business operations.
Support compliance, audit, and governance requirements, ensuring processes and controls are always met.
What We're Looking For
--------------------------
A strong track record of
stability and commitment
-- ideally with at least 3-5 years per role, not frequent job moves.
Resilient mindset
: someone who remains composed under pressure and cannot be easily shaken, even when managing critical outages or demanding stakeholders.
Experience in
application support/project management
with exposure to incident and problem management.
Technical grounding in enterprise environments (Linux, Kubernetes, Nutanix, or similar) preferred, but not mandatory -- knowledge transfer and training will be provided.
Strong communication skills to engage stakeholders effectively, including senior leadership and vendors.
Proven ability to manage projects end-to-end, balancing operational support with enhancement delivery.
Why This Role is Different
------------------------------
Contract-to-value
: Offered as a
1-year renewable contract
, with long-term opportunities for the right person.
Niche domain expertise
: Only two companies in Singapore operate in this space -- you'll gain domain knowledge that is rare and highly valued.
Steep but rewarding learning curve
: We don't expect you to know everything on day one, but after six months of training and knowledge transfer, you'll be "plug & play" in a specialised domain.
High-impact environment
: You'll be at the frontlines of keeping mission-critical systems running, where every decision and action directly impacts revenue.
*
Innovation at scale
: Be part of a major enhancement project where
Gen-AI will be embedded in-house
into enterprise legacy systems -- shaping the next stage of transformation.
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