Job Description

Position Overview:

As the IT Project Manager , you will play a crucial role in coordinating and overseeing the integration, maintenance, and enhancement of technology systems that drive our operational efficiency, customer experience, and business growth. Collaborating closely with internal teams and external partners, you will ensure the successful execution of projects that support various aspects of our operations, from online bookings to onboard systems. Additionally, you will be responsible to develop and oversee IT Policies and to ensure a smooth functioning of existing systems

Key Responsibilities:

Project Coordination and Management:

• Collaborate with various departments, including Marketing, CRM, Sales, Reservations, Operations, Finance, and Human Resources to understand technology requirements and project goals.
• Manage the end-to-end lifecycle of selected technology projects, including planning, resource allocation, execution, monitoring, and ongoing maintenance. For example, overseeing the implementation of new shipboard system PMS system for the company\xe2\x80\x99s fleet.
• Ensure project timelines and deliverables are met.

System Integration and Enhancement:

• Lead the integration of technology solutions, such as online booking systems, online check-in systems, agent portal, resource library, reservations systems, Customer Relationship Management (CRM) system, onboard Wi-Fi login portal, digital comment cards, as well as human resources, accounting, and operational systems.
• Collaborate with cross-functional teams to identify opportunities for system enhancements that improve operational efficiency and customer experience.
• Liaise with departments to gather user requirements and ensure that technology solutions align with business needs.
• Ensure security, privacy, and compliance with sensitive HR, financial, or customer information.

Vendor Management:

• Oversee technical vendors selection, relationships, contracts, timelines, and service-level agreements.
• Work closely with external technical partners and vendors to ensure the successful implementation and maintenance of technology solutions.

Maintenance, Technical Support, and Improvement:

• Oversee and ensure the continued smooth functioning of existing technology projects and systems.
• Manage certain administrative systems such as, Microsoft Office, emails (Outlook or similar), Zoom (or similar) Dropbox, DropboxSign, to ensure they meet the company\xe2\x80\x99s needs. This will include managing contracts, users and provide training as needed.
• Supervision and coordination with the satellite vendor for the company\xe2\x80\x99s fleet.
• Provide technical support for users of various systems when necessary.
• Evaluate and recommend improvements to enhance the efficiency, effectiveness, and user experience of these systems.
• Be the ambassador of cybersecurity and train company\xe2\x80\x99s employees in this matter.

Other Responsibilities:

Develop and oversee IT Policies which will include:

• Leaver/starter user management
• IT Security
• Data protection

Requirements and Skills:

Other Responsibilities:

-Bachelor\'s or Master\xe2\x80\x99s degree in Information Technology, Computer Science, or a related field.

Experience:

- Proven experience (5+ years) in project management and technology coordination.

- Strong understanding of system integration, project lifecycles, and vendor management.

Language / Level:

- Fluent English-speaking level.

- Fluency in Spanish is desirable.

Skills:

- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and external partners.

- Solution-oriented mindset with the ability to translate business needs into technology solutions.

- Adaptability to a dynamic and evolving work environment.

- Experience with SaaS systems administration is a plus.

Location:

Nearest MRT Redhill/Queenstown

Business Edge