Job Description

Company Overview: A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.

Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR.

Since 2004, we have built an extensive network spanning globally, spanning across 16 countries (and growing). To date, we have served 1,600+ clients, servicing 230,000+ headcounts, in over 12+ industries.

Overall, our global reach means we can serve your needs in a more targeted and effective manner!

Key Responsibilities:

• Implement and provide daily operational support on HRMS hosted in AWS, Aliyun or any other cloud provider
• Provide technical support to maintain the micro-services to ensure stability and security of HRMS
• Provide technical support to client pertaining to IT Cloud Infrastructure for HRMS
• Provide regular support to HRMS version upgrade based on client’s time preference
• Provide support to perform daily service request from within BIPO
• Administer productivity tools, CI/CD tools and IAM process for various third-party platform used within BIPO
• Provide end-user IT support, maintain purchase and support of IT inventory and IT office infrastructure
• Liaise with external compliance auditor to achieve ISO 27001 standard
• Maintain system availability, respond to security incidents and system availability issues
• Perform IT operational task such as user access review, disaster recovery and PC audit
• Lead completion of assigned IT projects / task within timeline
• Adhere to IT policy and procedure

• Minimally 3 - 4 years of IT Support experience in cloud environment
• Diploma or Bachelor’s degree in Information Technology or equivalent field of study
• 2 years experiences in administrating Office 365, Azure AD, DNS hosting, Antivirus
• 2 years experiences with as administrating AWS and Aliyun platform
• 2 years experiences as Devops engineer in supporting CI\CD and familiar with Infrastructure as Code methodology
• 1 year experience in supporting databases and scripting with SQL
• 1 year experience in supporting local SME office setup such as firewall, router, switch, access point, printers, laptop
• Working knowledge in sever & database backup and patch management
• Working knowledge in scripting with Python, Powershell or Java
• Working knowledge in building and maintaining IAM operations such as integrating tools to Azure AD for SSO
• Possess good interpersonal skills, ability to interact with all levels of staff
• Possess good problem-solving skillset, resourceful, well-organized, efficient and detail oriented
• Be contactable for after-office production support issues if needed
• Fluency in English is a must; fluency in Chinese is advantageous