Our client is an international technology and engineering company that specialises in providing innovative solutions to their esteemed clients. They are dedicated to quality delivery standards with thousands of engineers globally supporting projects. They have an international presence worldwide and are looking out for a skilled
IT Service Delivery Manager
to join their team and contribute to their ongoing success.
Location: Jalan Boon Lay
Working hours: Monday to Friday, Standard Office Hours
Responsibilities:
Serve as the main IT contact for the Line of Business (LOB), building strong relationships with senior stakeholders.
Ensure efficient delivery of IT services and compliance with Service Level Agreements (SLAs).
Act as a liaison between Group IT and business units, resolving issues and supporting smooth collaboration.
Manage a portfolio of IT projects, ensuring delivery within scope, budget, and timelines.
Lead cross-functional teams to meet project goals and ensure successful implementation.
Support the rollout of Group IT initiatives and ensure effective communication to end users.
Work with stakeholders to maximize ROI and business value from IT solutions.
Drive continuous improvement in IT service delivery, cost efficiency, and business impact.
Advise on IT risks and opportunities, identifying technologies that support business growth and efficiency.
Promote Group IT policies and best practices across local and overseas units.
Manage the IT budget for the business area and allocate costs to LOBs appropriately.
Assist in pre-audit checks and ensure timely resolution of identified IT issues.
Requirements:
Min. Degree in Computer Science, Computer Engineering or equivalent
Min. 6-8 years of expertise in the IT industry in shared service/business partnership roles, including 3+ years in portfolio project management and team leadership
Possess knowledge of IT infrastructure, security systems, web/portal development
Excellent written and verbal communication skills, capable of interacting with senior management and operational staff
Possess certification in IT Project Management (I.e., CITPM or PMP) is a good bonus
Experience in AI, cybersecurity and risk management
Familiarity with ERP SAP system and processes
Your recruiter for this job:
WhatsApp Celine @ 6421 4966
for a quicker response.
Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan
Celine Chan | R21103433
Talentsis Pte Ltd | EA No: 20C0312
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