Job Description

My client, a rapidly growing pharma company , is looking out for a IT Service desk officer (TEMP).

Here are the requirements.

Key accountabilities

\xc2\xb7 Assists staff with the installation, configuration, troubleshooting and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

\xc2\xb7 Log and resolve all service desk calls along with keeping end users updated and informed.

\xc2\xb7 Works with vendor support contacts to resolve technical problems with desktop computing equipment and software when required.

\xc2\xb7 Acting as the helpdesk support for the users, solve the first level user problem, perform basic troubleshooting for users.

\xc2\xb7 Interact with computer platforms in a multi-layered client-server environment. Ensure desktop computers interconnect seamlessly with diverse systems including file, email, application servers, and other related systems.

\xc2\xb7 Manage ongoing PC re-image program - currently using SCCM and Intune co-management

\xc2\xb7 Train and orient staff on use of hardware and software.

\xc2\xb7 Recommends and/ or performs upgrades on systems if necessary.

\xc2\xb7 Reported customer/user satisfaction is paramount.

\xc2\xb7 Log 100% of all service requests received from end-users.

\xc2\xb7 Timely triage, resolution, or assignment of logged tickets

Qualifications and Experience

\xc2\xb7 Experience working in a full Office365 environment (Essential)

\xc2\xb7 Degree or TAFE Diploma in IT (Essential)

\xc2\xb7 Microsoft Certified Professional (Strongly Preferred)

\xc2\xb7 Experience with SCCM/Intune (Preferred)

\xc2\xb7 Good technical knowledge and skills in Desktop support (Essential)

How to Apply:

Interested applicants may apply by sending in your updated r\xc3\xa9sum\xc3\xa9 (in MS Word format) to my email or apply directly:

Consultant: Tan Jun Jie

EA personnel reg. no.R1878852

EA License No. 17C8502

Additional Information

Career Level

Senior Executive

Qualification

Not Specified

Years of Experience

4 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Meet Integrity. We\'re a leading recruitment firm specializing in the areas of Life Sciences and Engineering with over 100 years of combined experience in the industry. We\'ve helped recruit the most prized talent in a wide variety of Life Science and Construction sectors.

With 40% of our waking time dedicated to work, we know the vital importance of how smallest actions can create the biggest impact in people\'s lives. This is exactly why our friendly team of skilled experts always prioritizes actions based on core values over personal gain.

The secret to our business is personal relationships. Because People Matter.

We\'ve been very fortunate to assist with the recruitment of some of the most talented and dynamic talent for many of the largest and smallest employers. These are businesses who were in need of elite recruits who possessed specific talents, unique skills and other technical disciplines. Reach out to us to to discover even more about how we can help you with all of your recruiting needs or your own career.

Additional Company Information

Registration No.

201634573Z

EA No.

17C8502

Company Size

1 - 50 Employees

Industry

Human Resources Management / Consulting

Benefits & Others

Miscellaneous allowance, Long hours, Formal (e.g. Shirts + Ties)

Integrity Partners