Job Description

Led by Rodolphe Saade, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

Summary:

The IT Service Management Specialist key responsibilities will be to help develop, improve and delivery ITIL process management. The individual in the role should expect to work to improve process and also identify opportunities to better leverage existing technologies used by the company to manage existing processes.

To perform well in this role, you should be a problem solver and a decision with good analytical and communication skills. Join CMA CGM today and embark on a journey with endless opportunities!

Main Responsiblities:

IT Service Management Specialist

• Build up strong relationships with internal stakeholders, and act as a single point of contact to achieve user satisfaction across all locations
• Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third party vendors
• Oversee the ongoing maintenance and support of all infrastructure technology, applications and services
• Ensure effective senior Stakeholder communication and reporting on all major infrastructure changes, major outages and root cause analysis
• Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions
• Coordinates and manages the Incident and Problem management process across various IT functions
• Prepares executive summary for major incidents and provide post high level summary of critical issues
• Responding to a reported incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and business impact
• Effective use of monitoring tools and act proactively to avoid potential outage

Minimum Requirement:

• Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience
• With 5-10 years experience in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement
• Preferably with ITSO (ITIL IT Service Management Service Operations) Related Certifications and ITIL certification
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate
• Demonstrate project execution skills and experience working directly with IT and business users
• Deep functional and technical knowledge of the ITIL workflow platforms such as ServiceNow or others
• Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
• Strong leadership skills in driving engagement, adoption and change for processes and technology

**This role is open for local employment only

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;

(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM's adventure !