Job Description

Description du poste

Summary of the position:
We are looking for an Associate Director to Assist the IT Manager in the day to day IT operations of the branch. He should manage various project roll out at branch, manage the helpdesk, IT controls, vendor management, IT Outsourcing etc. The IT operations include CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore).
Main responsibilities:

• Manage IT helpdesk function by ensuring all User issues are resolved.
• Follow-up on user purchase and services subscription request
• Support Capital Markets for all applications and infrastructure.
• Support Reuters, Bloomberg, TRFXT, and voice recorders etc. which are most critical for Capital markets.
• Provide full support for all hardware and electronic equipment’s.
• Install and maintain the authorized software applications.
• Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.
• Ensure that operating instructions are followed and proper records of operations are well maintained.
• Initiating corrective action as necessary to deal with computer malfunction and breaches of security.
• Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers.
• Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval.
• Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.
• Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.
• Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.
• Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room Staff and other Critical functions (as decided by management) are recorded and archived.
• Maintain hardware & software inventory.
• Participate in the local IT Policy and Procedures and ensure that they are strictly followed for all IT implementations.
• Liaise with relevant teams for the local payments and clearing systems at the branch.
• Directly participate in BCP (Disaster recovery Plan).
• Prepare systems and users documentations.

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge

• Backup IT Manager.
• Other duties may be assigned.

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  Critères de candidature
  
  
  
  • 
    Poste avec management Non
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    Niveau d'étude minimum Bac + 5 / M2 et plus
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    Formation / Spécialisation
    
    • Relevant degree in relevant specialities
    
    Minimum 8 to 10 years of relevant experience.Number of End users to support is 400
    
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    Niveau d'expérience minimum 6 - 10 ans
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    Soft skills
    
    • Excellent communication and interpersonal skills
    • Strong analytical and troubleshooting skills
    • Ability to work well under pressure
      Autonomous, self motivated and excellent team player
    • Strong perseverance and diligence towards attaining goals and effective time management
    • Appetite for continuous improvement, out of the box solution and automation mindset
      
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    Outils informatiques . Critical requirements e.g. understanding of technology etc. – Infrastructure – servers(citrix +windows) / network and user support
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    Langues English
  
  
  Entreprise Crédit Agricole CIB
  
  
  A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 12e groupe bancaire mondial par les fonds propres Tier1 (The Banker, juillet 2021). Près de 8600 collaborateurs en Europe, Amériques, Asie-Pacifique, Moyen-Orient et Afrique, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers à travers le monde. Crédit Agricole CIB propose à ses clients grandes entreprises et institutionnels une gamme de produits et services dans les métiers de la banque de marchés, de la banque d'investissement, des financements structurés, de la banque commerciale et du commerce international. Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre complète pour l'ensemble de ses clients. Pour plus d'information : www.ca-cib.fr Twitter: https://twitter.com/ca_cib LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/