Job Description

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group, and spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.
PURPOSE
This role will man IT Servicedesk and provide FWD SG staff with IT assistance, provide basic access administration and monthly patch application to endpoints.
KEY ACCOUNTABILITIES

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  Day-to-day technical support for end users for laptop, printers, and mobile devices
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  Remotely accessing hardware or software for clients to make changes and fix problems
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  Running reports to analyse common complaints and problems
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  Asset management for IT assets
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  Liaise with vendors and end users for purchasing, repair and warranty services of IT related items
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  Maintain and monitor office IT Infrastructure
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  Onboarding and Offboarding of end users
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  Meeting Room setup (Room booking, Screen sharing)
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  End User Cisco IP Phone support
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  System to support (Windows, Mac, iOS, Android)

QUALIFICATIONS / EXPERIENCE

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  Diploma in Information Technology or higher
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  1-2 years of related experience in IT operations and support

KNOWLEDGE, SKILLS & ABILITY

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  Ability to handle multiple tasks simultaneously
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  Good communication and writing skills
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  Candidates should have a strong analytical and problem-solving mindset