Job Description

We are seeking a App Support Engineer to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting business users during troubleshooting activities as well as interacting directly with different web and mobile platform, and software to provide updates and patches.

• Working Hours: 12 hours rotating shift
• Working Location: Central, Singapore
• Salary Package: Up to $4000 (basic) + AWS + VB
• Other perks & benefits: Up to 16 days of AL, medical insurance coverage, on the job training and etc

Responsibilities

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
• This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required (including PH & weekend).

Requirements

• Qualification in Computer Science or equivalent
• Willing to work on 12 hours rotating shifts including weekends and public holidays
• Experience with some programming languages(HTML, JAVA) will be an added advantage
• Experience in supporting fintech related software applications is a plus
• Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
• Excellent interpersonal skills, team player

Elane Yap Theng Yu- R1989397ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting