Lendlease Singapore is currently looking for an experienced IT Specialist to perform service delivery, adoption, support, customer success related activities to achieve service outcomes for customers.

Lendlease is one of the world\xe2\x80\x99s leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees.

Delivering iconic and award-winning projects, we are setting standards in innovative and industry-leading project management, construction and design services locally and globally.

Your responsibilities will include, but are not limited to;

• 
  Assist with stakeholder management, customer satisfaction, governance, performance reporting etc.
• 
  Encourage the team to work with development and cross-functional teams, influencing at a team level.
• 
  Assist with group or individual training sessions, inductions and presentations to ensure education, awareness and satisfaction (to customers, service & technology teams, key stakeholders etc).
• 
  Work with team to establish and/or utilise performance metrics, monitoring, analysing and tracking performance to ensure targets are met or exceeded, and identifying continuous improvement opportunities and insights.
• 
  Provide support to ensure commercial and operational relationships with vendors and trusted partners are financially viable and deliver quality service to customers.
• 
  Work with team to ensure all services provided comply with industry standards, best practice and regulatory requirements.
• 
  Assist with risk and issue management, leading the escalation and resolution of issues where required.
• 
  Assist with development, maintenance and publishing of documentation and knowledge base articles.

Service Delivery:

• 
  Assist in delivery of a globally aligned service that underpins and facilitates business objectives, ensuring local needs and future pipeline & changes are met.

Customer Success:

• 
  Work with team to to deliver product and service roll-out, adoption, awareness and support.
• 
  Assist with driving retention and growth among customers and evaluating and understanding adoption trends and business needs.

Customer Support:

• 
  Provide L2 remote and face to face support (including troubleshooting, issue resolution, project site work etc).
• 
  Work with team to plan and action each logged/assigned ticket through to resolution.

Service Management:

• 
  Assist with delivering best practice process definition, design, re-engineering, implementation, management and improvement of current/to-be processes.
• 
  Develop an understanding of and contribute to Service Management tool functional capabilities and roadmap enhancements.

To be a success in this role it is desirable, but not essential to have;

• 
  Degree or certification or qualification or equivalent experience in Information Technology, Business or similar preferred.
• 
  Capability in delivering service and understanding of business and customer context.
• 
  Training, education, adoption skillset - developing ability to relay technical information in easy to understand, digestible manner, and understand customers perspective
• 
  Understanding and keen interest in ITSM processes, tools and continuous service improvement.

Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities.

We create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience and career aspirations, please apply on the link.

To find out more about us and to explore all other opportunities visit
www.lendlease.com/careers

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.