Job Description

About the job IT Specialist
Our client, a global leader in chemical manufacturing with a strong presence in Asia is seeking a proactive and detail-oriented IT Specialist to join their team in Singapore.
Key responsibilities:

• Provide hands-on second-line technical support for hardware, software, and network issuesboth in person and remotely.
• Ensure timely resolution of support tickets in line with priority levels and SLA commitments.
• Maintain and manage core IT infrastructure, including servers, networks, and security systems.
• Lead the on-site rollout and implementation of global/regional IT projects.
• Keep our meeting rooms and collaboration tech (AV systems, video conferencing, etc.) running flawlessly.
• Install, configure, and update hardware and software for office and remote users.
• Manage IT asset lifecycle: track hardware, software licenses, and equipment inventory.
• Support employee onboarding with seamless IT setup and orientation.
• Monitor and optimize network performance for maximum uptime and reliability.
• Collaborate with vendors and service providers to ensure top-tier IT service delivery.
• Create and maintain clear IT documentation, policies, and procedures to boost efficiency.

Requirement:

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.
• 24 years of hands-on experience in IT support or a similar role.
• Solid understanding of servers, networks, cybersecurity, and endpoint management.
• Experience supporting AV equipment and video conferencing systems (e.g., Zoom Rooms, Teams Rooms, Crestron, etc.).
• Fluency in both English and Mandarin (written and spoken)essential for user support and collaboration.
• Strong problem-solving skills, customer service mindset, and attention to detail.
• Ability to juggle multiple tasks, work independently, and thrive under pressure.
• Team player with excellent communication and organizational skills.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL Foundation.
• Experience working in multinational or matrixed environments.

About Us:
Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.
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Reg No: 201525092R
EA Lic No: 16C8021

Skills Required