Job Description

Our client is one of the leading food and agriculture trading firms, known for its stable and friendly working environment. They are currently seeking an experienced L1-L2 Technical Support Engineer.Day to day responsivities

• Provide L1-L2 technical support for a corporate environment, addressing both software and hardware issues.
• Configure and maintain desktops, laptops, printers, and scanners to support end-users.
• Troubleshoot and resolve issues with Windows 7, Windows 10, Mac OSX, and common applications like Microsoft Office.
• Conduct basic administration of systems, servers, phone systems, and wireless infrastructure.
• Troubleshoot office network issues, including switches and WIFI, to ensure reliable connectivity.
• Monitor and apply patch management for Windows and Mac systems to maintain security and system stability.
• Support LAN/WAN/MPLS network connections, ensuring consistent, reliable access for users.
• Utilize Office 365 to generate reports and dashboards to track performance metrics.
• Follow organizational standards, providing clear communication and documenting resolutions.
• Collaborate with diverse teams, managing time effectively and prioritizing tasks for high-quality service delivery.

We are looking for someone with strong interpersonal and communication skills in English and the following technical skills:Must

• Minimum of 2+ years of L1-L2 technical support experience in a large corporate infrastructure.
• Support experience in Windows 7 &10, Mac OSX, patch management, Active Directory, ServiceNow or similar , Office 365 and essential applications such as Microsoft Office.Hands-on experience in desktop, laptop, printer, and scanner configuration.
• L2 level troubleshooting for LAN/WAN/MPLS. Basic administration knowledge of systems and servers, phone systems, and wireless infrastructure related to the network.
• Experience in troubleshooting all office network-related issues, such as switches and WIFI

Others

• Ability to adhere to the organization's standards, processes, and procedures.
• Good command of English and strong communication skills, both written and interpersonal.
• A team player who can work with minimal supervision and collaborate with heterogeneous teams.
• Good time management and multitasking capabilities.
• Proactive with meticulous attention to detail.
• Willingness to learn, take ownership, and show initiative to achieve desired results.
• Ability to work in a diverse multicultural environment.
• Good to have system migration & office move projects experience
• Hardware support

Anyone with relevant experience is welcome to chat. For more details, please email co.co@ambition.com.sg.Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.Sign up for job alertsIf you are a human, ignore this field Create alertYou agree to ourShare this jobIT Support ( 12 months)Singapore Posted about 16 hours agoQuick LinksConnectWe are committed to Building Better Futures for the organisations we work for, the professionals we help, and our own employees.

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