Job Description

TD Bank Group Headquartered in Toronto, Canada, with more than 90,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:

• Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wholesale Banking including TD Securities

TD had CDN$1.8 trillion in assets on April 30, 2022. TD also ranks among the world’s leading online financial services firms, with more than 15 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD". In Singapore, TD operates as The Toronto-Dominion Bank, Singapore Branch and Toronto Dominion (South East Asia) Limited, which are collectively known as “TD Singapore” since 1979. The key business in Singapore is TD Securities which is part of Wholesale Banking. Department Overview: Building a World-Class, Diverse and Inclusive Technology Team at TD We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. Responsibilities:

• Provide Follow-The-Sun model support for multiple applications of Personal, Business Banking & Cards portfolios adhering to ITIL process for service request, incident, change problem and knowledge management
• Proactively monitor Canadian end of day batch in both distributed & mainframe environments for a suite of applications
• Ensure start of day and end of day checks are performed per deadlines
• Ensure application/batch incidents logged in ServiceNow are resolved in a timely fashion
• Ensure Incidents requiring L3 support are escalated quick and tracked through to closure
• Any repeated incidents are escalated with a problem ticket for permanent fix
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required
• Pick up service requests and action on them as required
• Identify opportunities to reduce manual work and drive efficiencies
• Pick up Robotic Process Automation tools to automate some of the manual tasks such as daily health checks and change order validations
• Gather relevant information and build knowledge base for any new scenarios and know-how's
• Regularly review and work closely with L3 partners to ensure the support docs are always up to date
• Always adhere to TD's standards and policies & follow disaster and business recovery plan

Job Requirements:

• Tertiary education
• 1-3 years of application support experience with an understanding of infrastructure environments and a strong understanding of IT concepts (ITIL)
• Experience interacting with Technology Solutions partners and many lines of Business
• Sound knowledge of Incident, Problem and Change management practices
• Support model being 24/7, should be willing to work in any of the 2 shifts between 9 AM & 9.30 PM SGT including on weekends with weekly comp-offs
• Knowledge of various operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies
• Support level knowledge in mainframe and well-versed with UNIX commands, CA-7 & Autosys and other common support tools and technologies
• Works independently / as a team player as the situation demands and with minimal management oversight
• Ability to work on multiple incidents & parallelly provide regular updates to lead
• Handle daily handover meetings with the other region and join occasional off shift calls
• Strong interpersonal skills & and a focus on customer service
• Demonstrated team player; reliable with positive “can do” demeanor
• Thrives in a fast-paced environment, balancing multiple deadlines and competing priorities
• Strong communicator with excellent oral and technical writing skills
• Ability to develop positive relationships with peers, internal and external customers and IT partners

Inclusiveness: At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live & serve and creating an environment where every employee has the opportunity to reach their potential.