Job Description

• MNC in Town
• 6 months renewable
• Contract with full benefits and completion bonus

Responsibilities

• 1st and 2nd level support, prioritisation and resolution, working with our local and regional Technology teams
• Ensure that technical support requests are recorded and tracked giving a clear view of progress to delivery.
• Conduct post issue reviews to ensure that goals have been achieved, recording lessons learnt for future activities.
• Setup, configuration, patching and maintenance of end user devices and applications.
• Administration of accounts and resources through Active Directory.
• Assistance in computer room facilities administration, vendor co-ordination, maintenance and escalation support.
• Routine work for systems administration, procurement, operational jobs, backups and health checks.
• Provide application support (including MS Office365) for PCs and laptops used both in the office and remotely.
• Support of project management and system implementations.
• Incident support / escalation and change management process management.
• Provide technical support/training for all technology equipment (PCs, Macs, Print, Video Conference).
• Home support / BYOD devices (Laptops, Smart Phone, Tablet)
• Escalate issues as appropriate following internal service management processes.
• Look to continuously improve the service that can be offered to the customer and promote a culture of excellence and best practice
• Direct liaison with vendors and management of the purchasing and supply life cycle.
• Perform physical cable patching and inventory management

Requirements:

• University Degree in Information Technology or an equivalent qualification, MCP and MCSE highly regarded. ITIL foundation is preferred.
• Able to work independently or in a team environment and take responsibility for completion of duties.
• Ability to work under pressure, often co-ordinating multiple urgent tasks at once, whilst being able to update users as to the status of their requests. Flexible and adaptable, able to re-prioritise and organise effectively.
• Flexible and positive attitude towards working hours and role responsibilities
• Experience in admin and maintenance of resources in Active Directory.
• Experience managing file server, print server, DB server in Active Directory environment.
• Good knowledge of Zoom conferencing / Microsoft Office 365 products / operating systems and Apple Mac OS/iOS Skills.
• Good knowledge of Network / Virtual Desktop / Desktop / Notebook and PC build support.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

Tel: 6950 9748

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

People Profilers