Responsibilities : - Serve as the first of contact for customers seeking assistance over the phone or email - Perform remote trouble shooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personal - Provide accurate information on IT Products or service - Follow up and update customer status and information - Pass on any feedback or suggestions by customers to the approach Qualification :- Diploma in Information Technology (IT) or Equivalent Fresh graduate is encourage to apply Can work independently with less monitoring Remarks : Urgently needed. Thank You Job Types: Full-time, Permanent Salary: $2,500.00 - $3,500.00 per month Benefits:
Flexible schedule
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Yearly bonus
COVID-19 considerations: yes
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