Job Description

Responsibilities:

Manage the performance of services to customers. Ensure that service levels are achieved in line with contracts and that customers' expectations are met or exceeded. Ultimate responsibility for ownership of all customers' incidents or logged service requests. Track the incidents to conclusion in line with SLAs and quality standards. Manage critical customer's incidents, associated to customer communication, activities and any appropriate escalations. Provide information about incidents analysis and KPIs. Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality and processes. Provide management and performance reports

Requirements

Provide on-site technical support for PC (hardware and software), voice equipment and mobile device (Smartphone and Tablet) Perform basic hardware moves and changes Physically set up computers and software system installation Record all tasks and incidents in ticket tracking system Ensure timely resolution of issues by acquiring necessary information to best measure impact to Customer Proactively inform management of trends, significant problems and expected delays Update and manage inventory on new incoming hardware orders
Job Type: Contract
Contract length: 4 months

Pay: $4,000.00 - $4,500.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Work Location: In person

Application Deadline: 09/06/2025
Expected Start Date: 01/07/2025