It Support Engineer [it Ticketing/ Call Support/ L2/ L3] 2512
Job Description
Office Location: Toa Payoh Client Site: Pasir Panjang Monday - Friday : 9.00am to 6.00pm $3000 - $4000 Job Scope: * Assist users in navigating the system applications as well as providing L1 t Office Location: Toa Payoh Client Site: Pasir Panjang Monday - Friday : 9.00am to 6.00pm $3000 - $4000 Job Scope: Assist users in navigating the system applications as well as providing L1 technical issues resolution via phone. Ensure all L2 and L3 issues are promptly forwarded to the software engineering team and to follow up to ensure these issues are resolved. Ensure issues are resolved within set Service Level Agreement and Objectives timeframes. Ensure user issues and resolution reports are submitted on a daily basis. Job Requirements: Diploma or Degree in Computer Science and Information Technology or equivalent. 1 to 2 years of relevant working experience in IT ticketing will be advantageous. Possess some technical knowledge in Java or C# will be beneficial. Strong customer service experience with end-users/customers involving each IT ticketing request/incident handled. Apply Now! [HIDDEN TEXT] .. WhatsApp:+65 8715 1725
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Job Detail
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Job IdJD1204733
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$36000 - 48000 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned