It Support Engineer [ It Ticketing // Java // C# ]

Singapore, Singapore

Apply Now

Office Location: Toa Payoh // Client Site: Pasir Panjang * Working days & hours: Monday - Friday : 9.00am to 6.00pm * Salary: $3000 - $4000 Responsibilities: * Assist users in navigating Office Location: Toa Payoh // Client Site: Pasir Panjang Working days & hours: Monday - Friday : 9.00am to 6.00pm Salary: $3000 - $4000 Responsibilities: Assist users in navigating the system applications as well as providing L1 technical issues resolution via phone. Ensure all L2 and L3 issues are promptly forwarded to the software engineering team and to follow up to ensure these issues are resolved. Ensure issues are resolved within set Service Level Agreement and Objectives timeframes. Ensure user issues and resolution reports are submitted on a daily basis. Requirements: Diploma or Degree in Computer Science and Information Technology or equivalent. 1 to 2 years of relevant working experience in IT ticketing Possess some technical knowledge in Java or C# Strong customer service experience with end-users/customers involving each IT ticketing request/incident handled.

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.