Job Description

IT Support Executive (Level 1-2 Support)

Location:

Singapore

Industry:

Life Sciences / Healthcare / Diagnostics





Join a dynamic and fast-growing life sciences organization that's driving advancements in

Microbiology, Oncology

, and

Infectious Diseases

across Southeast Asia. Headquartered in Singapore, our company supports the healthcare, pharmaceutical, and research sectors with leading-edge diagnostic and laboratory technologies.


We are currently seeking a hands-on and customer-focused

IT Support Executive

to provide

Level 1 and basic Level 2 IT support

, ensuring smooth day-to-day operations across both local and regional teams.

Key Responsibilities:

Act as the first point of contact for IT-related issues, delivering prompt Level 1 and 2 support both on-site and remotely. Provide daily technical assistance for hardware, software, network, telephony, security tools, and business applications. Manage user accounts via Active Directory and Microsoft 365; maintain access rights and handle account provisioning. Assist with software installations, updates, and support for both existing and new users. Monitor system performance and support basic infrastructure checks to ensure stability and reliability. Handle user onboarding and offboarding processes, including IT equipment setup, retrieval, and access control. Maintain accurate documentation of IT processes, user inventories, asset logs, and network diagrams. Track and manage IT hardware/software assets, including procurement, deployment, and audit reporting. Troubleshoot issues on Windows 10/11, laptops, desktops, IP/softphones, printers, and other end-user devices. Conduct internal training on common systems and tools (e.g., Microsoft 365 apps like Outlook, Teams, SharePoint). Promote IT security awareness and ensure adherence to cybersecurity policies and best practices. Recommend improvements to IT workflows, SOPs, and internal processes. Provide off-hours or ad-hoc support during upgrades, maintenance, or system outages when needed.

Requirements:

Diploma or Degree in IT, Computer Science, or a related field. 2-3 years of hands-on experience in IT support, ideally within a corporate or regional setup. Strong problem-solving skills across hardware, OS (Windows 10/11), and Microsoft 365 applications. Experience working with IT ticketing systems and asset management tools. Familiarity with LAN/Wi-Fi network basics and endpoint security protocols. Knowledge of data protection, antivirus tools, and IT policy compliance. Excellent communication and interpersonal skills with a strong service-oriented mindset. Self-driven, organized, and capable of handling multiple support requests efficiently.
EA Personnel Name: Jabez Wong


EA Personnel No: R1762582


EA License No: 23C1703