It Support Engineer
Singapore, Singapore
Job Description
- Creative and Innovative Workplace
- Opportunity to learn and grow
About Our Client
Our client is a leading Private Bank, with global presence in around 60 locations.This is a 1 year agency contract -extendable/ renewable ( subject to performance)
- Provides L1 & L2 support
- Provides second in line investigation & diagnosis
- Resolves , logs & closes incidents/service requests as per SLAs
- Escalates unresolved incidents/service requests within agreed timescales
- Communicates with client regarding incidents progress
- Troubleshoots & resolves PC incidents progress
- Ensures tickets are updated at all time until issues are resolved
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Coordinates with the vendors for hardware repairs
- Performs staging of PCs
- Performs IMAC ( Install, move, add & change)
- Administrate mobile phone contracts
- Prepare video conferences on request
- Assists on special events coverage
- Create/maintains documentation
The Successful Applicant
- Good communication
- Atleast 2 years working experience with desktop equipment in IT environment
- Proficient in utilising a variety of office software like - word, excel, powerpoint, sharepoint & outlook
- Good customer interface skills
What\'s on Offer
- Creative and Innovative Workplace
- Opportunity to learn and grow
- Good work culture
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Job Detail
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Job IdJD1312820
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned