Job Description

We are a Singapore & Malaysia based organization specializing in recruitment, application development and training\xe2\x80\x99s.

We are a fast growing company that aims to help you with all in job finding matching to your skills.

of IT Support Engineer

Act as the first point of contact for clients with issues concerning their computer systems and equipment.

Interact with clients via phone, email or chats and provide concise written/verbal instructions.

Keep track of system issues and adhere to the agreed timeline until an issue is resolved.

Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.

Proficient with Ariba Procurement tool & softwares.

Maintain procedural documents and reports.

Monitor and maintain computer networks, Configure operating systems.

Diagnose, troubleshoot, and resolve issues using customer input.

Learn and work with emerging technologies.

Follow standard procedures to resolve issues by connecting them to relevant internal departments.

Provide prompt, accurate feedback to customers.

Ensure proper documentation of all issues.

Prepare prompt, accurate reports.

Document technical knowledge in the knowledge database.

Train people on how to use different systems.

Monitor daily performance of technical systems.

Help companies deploy new software or hardware systems.

Requirement

Minimum DIPLOMA or NITEC with 2-3 Years for Working Expericne

Excellent analytical and problem-solving skills.

Proficient with Ariba Procuremtn tool & softwares.

Well versed in all Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook

Strong verbal and written communication skills.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested Candidates please submit your detailed resume online.

To your success!
The Recruitment Team
Intellect Minds Pte Ltd (Singapore)

Intellect Minds