We are seeking an IT Support Executive to oversee on-site IT operations and provide day-to-day technical support. The role involves managing incidents, service requests, and changes, while ensuring seamless end-user experience. This position includes both helpdesk and field support responsibilities.
Key Responsibilities
Provide technical support via MS Teams, email, phone, and ticketing systems.
Troubleshoot and resolve issues in line with SLAs and ITIL best practices.
Escalate unresolved issues to higher-level support when necessary.
Monitor, log, and manage incidents and requests with full documentation.
Support IT projects and ensure compliance with SOX and InfoSec guidelines.
Prepare RCA reports and contribute to service improvements.
Coordinate with vendors and assist in change request (CR) processes.
Act as backup to the SD Team Lead when required.
Requirements
Diploma in Computer Science or related field; CompTIA A+ / ITIL Foundation certified preferred.
Microsoft certifications are a plus.
2-3 years of experience in helpdesk and field service environments.
Strong troubleshooting skills and knowledge of ITSM tools.
Good communication, problem-solving, and documentation abilities.
Job Type: Contract
Work Location: In person
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