Job Description

We are looking for an experienced and driven

IT Support Manager

with expertise in

Oracle Finance

,

Finance/MIS systems

, and a strong understanding of

Logistics and Transportation operations

. The successful candidate will manage IT support services for enterprise applications, Data Migration, bridge functional and technical requirements, and play a key role in process improvement, system integration, and vendor negotiations.

Key Responsibilities:

Lead the IT support function for enterprise systems including Oracle Financials and Logistics-related platforms Provide hands-on support and issue resolution for Oracle modules such as GL, AR, AP, FA, and relevant logistics/transportation systems Partner with Finance and Logistics teams to understand operational needs and provide appropriate system solutions Manage vendor relationships and lead

negotiations

for IT services, support contracts, and software licensing Coordinate system upgrades, patching, and integration projects with internal stakeholders and external vendors Supervise and mentor a small team of IT support analysts, ensuring timely resolution of incidents and requests Ensure IT policies, controls, and documentation meet internal audit and compliance requirements (e.g. PDPA) Prepare and manage IT budgets and ensure cost-effective IT operations Maintain documentation of system configurations, SOPs, and support guides Drive continuous improvement initiatives across IT support processes and system usage

Job Requirements:

---------------------

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Finance, or related discipline Oracle certifications (e.g., Oracle Cloud ERP, EBS R12) preferred ITIL or PMP certification is an advantage

Experience:

Minimum

5-8 years

of IT experience, with

3+ years in a managerial or lead role

Strong hands-on experience supporting

Oracle Finance modules

(GL, AP, AR, FA) Proven experience supporting

logistics and transportation

systems or operations Exposure to Data migration, Finance and MIS systems, including reporting, budgeting, or forecasting tools * Experience working with third-party vendors, including contract

negotiation

and performance management