Job Description

Company Details

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Fortune 500 Company. General Insurer. Fast growing, dynamic organisation, dedicated to the development of its people.

Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome.

The Role

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The role
This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes coordinating office-related matters and supporting business operations as needed.
Time split for duties:Office Duties 8:30 AM - 2.30 PM Help Desk Duties 2.30 PM - 6:00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 2:30pm to 6:00pm:IT Support/help desk duties + Incident administration
+ User account deployment
+ User security access changes
+ End user assistance
Deployment and administration + End user equipment
+ IT consumables
+ Print/scanning
+ Voice mobile/fixed line
Investigation, reporting and fault service calls + PC / Peripheral hardware / software
+ Server / Network Service
3rd party vendor support liaison Some out of office hours support, on call duties and limited travel may be required

Office Coordinator (Secondary Role) daily 8:30am to 2:30pm:

Oversee office maintenance and supplies Coordinate logistics, including local couriers and hotel accommodations Helping office events and gatherings Assist with data entry, document stamping, and sending out general emails. Provide administrative support, including meeting coordination and report preparation.

Working Conditions:

Full-time position. Office-based role with occasional requirements to work outside regular hours for special events.

The Candidate - Skills, Qualifications & Experience

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Essential:Post Secondary Certificate in IT or related disciplines Proven experience with 1st level support in person and via phone and email as well as logging, investigating, monitoring and resolution of incidents and requests Excellent knowledge of Desktop technical support, MS Office and Windows 10/11 Excellent communication skills Excellent analytical, problem-solving and decision-making skills
Desired:Experience with Citrix Virtual Apps and Desktops * Experience in managing office supplies