It Support
Singapore, Singapore
Job Description
About the job IT Support
- Carry out repairs, upgrades, and hardware installs.
- Keep a precise record of every IT asset.
- Aid in the implementation of new software and hardware.
- Offer Level 1 and Level 2 Technical Assistance:
- Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT.
- Identify and fix technical issues with mobile devices, desktops, laptops, and printers.
- Install, set up, and manage software programs and operating systems (macOS, Windows).
- Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN).
- Fix problems with access rights, passwords, and user accounts.
- When required, escalate complicated problems to senior IT personnel or outside contractors.
- Give users precise, unambiguous instructions and direction.
- If necessary, take part in the on-call rotation for after-hours assistance.
- Diploma in computer science, information technology, or a similar discipline.
- Demonstrated expertise working at an IT help desk or providing technical support.
- Familiarity with the Windows and/or macOS operating systems.
- Knowledge of network principles, such as TCP/IP, DNS, and DHCP.
Skills Required
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Job Detail
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Job IdJD1598576
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned