Job Description

Role Summary

Deliver seamless end-user support while designing, building, and maintaining custom business applications using Microsoft Power Platform and SQL. Drive efficiency by automating workflows, solving operational challenges, and managing software lifecycle processes. Ensure compliance with regulatory standards (e.g., ISO 27001) while balancing reactive support and proactive development.

Key Responsibilities

Core IT Support (40%)

Provide Tier 1-2 desktop support: Hardware / OS troubleshooting (Windows 10 / 11), M365 suite, network / printer issues, and video conferencing systems. Manage user lifecycle: Onboarding / offboarding, account provisioning (Active Directory / Azure AD), access controls, and software deployment. Maintain IT asset inventory (hardware, peripherals, software licenses) and resolve tickets via ITSM tools (e.g., ServiceNow, Jira). Coordinate local IT contractors to ensure SLAs and deliverables meet targets. Diagnose / escalate hardware / software / network issues to internal teams / vendors. Serve as primary IT contact for offices / sites: Troubleshoot Wi-Fi, phones, printers, and digital tools. Conduct employee training on OS, M365 (Teams, SharePoint), and company applications. Create knowledge base articles and user documentation.

Solutions Development (60%)

Application Development:

Design, build, and deploy custom apps using Power Apps (Canvas + Model-Driven) to digitize forms / reports. Develop SQL databases (queries, stored procedures, ETL) and integrate with Dataverse / SharePoint / SQL Server. Automate workflows via Power Automate (approvals, data syncs, notifications).

Project Leadership:

Manage software development lifecycle (SDLC) from ideation to deployment using Agile / Scrum. Direct validation / testing methods, bug fixes, and performance monitoring. Deploy IT / Digital / Knowledge Management projects and ensure compliance (ISO 27001, DPTM).

Stakeholder & Vendor Management:

Collaborate with HR / Finance / Ops to translate business needs into technical solutions. Source / evaluate software for internal / customer projects; specify requirements for vendors. Manage software subscriptions, licensing, and vendor deployments.

Data & Compliance:

Create Power BI dashboards for operational metrics (ticket trends, asset utilization). Apply best practices for documentation, security, and regulatory standards.

Requirements

2+ years in end-user support (Windows 10 / 11, M365, networking, remote tools like Intune). 1+ year building apps with Microsoft Power Apps + proficiency in SQL (queries, schema design). Experience integrating Power Apps with Dataverse / SharePoint / SQL Server. Power Automate / Power BI development. Scripting (PowerShell / Python) for IT automation. API knowledge (REST / OData) for system integrations. Agile / Scrum methodologies. Software testing / debugging and SDLC management. Problem-Solving: Diagnose issues + design scalable solutions. Communication: Explain technical concepts to non-technical stakeholders. Ownership: Lead projects from proposal to deployment. Adaptability: Balance support tickets with development initiatives. Microsoft PL-900 / PL-400 certification. Azure services (Logic Apps, SQL DB), ITIL framework, or ISO 27001 knowledge. Experience supporting Sales / Engineering / Operations teams. Background in software procurement / vendor management. * Open to fresh graduates with relevant project exposure or skills.