Job Description

Summary

The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support, and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination.
Job description

Key Responsibilities:

Deploy, configure, and maintain end-user devices and peripherals. Provide first-line and second-line technical support for hardware, software, and network issues. Administer user accounts, access rights, and system configurations. Monitor system performance, backups, and security status. Support local and remote users through ticketing systems and direct communication. Maintain documentation and contribute to knowledge base updates. Coordinate with global IT teams on infrastructure and system-related tasks. Assist in IT asset management and procurement processes. Participate in IT projects, including system upgrades and process improvements. Ensure compliance with internal IT policies and standards. Provide support for conferencing and multimedia equipment. Troubleshoot and resolve issues related to telephony and connectivity. Perform routine maintenance and updates on servers and network components.

Requirements:

Education:

Diploma or university-level education in IT, Computer Science, Engineering, or related field.

Experience:

2-6+ years of experience in IT support, system administration, or infrastructure management depending on seniority level.

Skills & Knowledge:

Strong understanding of hardware and software troubleshooting. Basic to advanced knowledge of server and network administration. Familiarity with backup, monitoring, and remote support tools. Ability to document procedures and communicate technical information clearly. Experience with IT asset lifecycle management. Understanding of IT service delivery and support processes.

Personal Attributes:

Strong problem-solving and analytical skills. Ability to work independently and manage time effectively. Customer-oriented mindset with good communication skills. Team player with adaptability and attention to detail. Willingness to learn and grow within the role.

Additional Information

Travel:

May be required occasionally (typically up to 5%).

Confidentiality:

Medium to high, depending on the role and access level.
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Benefits

Health & well-being

Comprehensive health insurance:

Coverage that includes dental care, to keep you at your best

Gym perks:

Subsidized gym membership to release endorphins at one of Singapore's premium gyms

Family

Team sprit & recognition:

Regular cohesive, team-events that bring everyone together

Time to recharge:

Generous leave policies for vacations and all of life's big moments

Office

Modern office perks:

Award-winning facilities that recharges the body, mind and soul

Centrally located:

Located right in the heart of Singapore's CBD, amidst greenery and mouth-watering food options

Other

Hybrid work culture:

Remote work arrangements that balance personal commitments and face/face time with co-workers

Fuel your growth:

Access to world-class learning platforms and development opportunities
Primary location


Singapore
Additional locations


Time type


Full time