It Support Specialist
Singapore, Singapore
Job Description
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Job title: IT Support Specialist
Contract Period: 12 months
Job Duties
- Act as the first point of contact for all user support related queries at the Service Desk
- Participate in and implement infrastructure projects
- Monitor infrastructure stability like Wifi, Printer, or Sharepoint
- In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up
- Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
- Regularly provide statistical reports about support cases and incidents
- Collaborate with other IT Teams
- Support and regular checks that the conference rooms are properly working
- Handling vendors regarding hardware related changes, repairs and quotations
- Support new joiners with providing the requested hardware package
- Help user relocations within the building
- Diploma or above in Computer Science, Information Technology or relevant discipline
- 1-2 years' experience in user support and helpdesk duties
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office, Windows desktop and Apple iOS
- Good interpersonal and communication skills
- Knowledge of ServiceNow Ticketing system is a
Skills Required
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Job Detail
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Job IdJD1660328
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned