Job Description

:Skills and Competencies:

• 2 -4 years of experience in IT support or a similar role.
• Strong knowledge of Windows/Mac OS and Microsoft Office Suite.
• Experience with network and server management, including routers, switches, and firewalls.
• Familiarity with virtualization, cloud computing (e.g., Azure, AWS), and Active Directory.
• Excellent troubleshooting skills and attention to detail.
• Strong communication skills and customer service orientation.
• Ability to work independently and in a team-oriented environment.

Job Requirements:

• First line of support for the delivery of all IT End User Computing Services to business users in Client office (including desktop support, audio-visual, Market Data systems, mobile device, anti-virus, software installation and other basic IT support)
• Provide technical support to users on-site and remotely, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, software applications, printers, and other IT equipment.
• Set up new user accounts and workstations, ensuring proper access control and security.
• Monitor system performance and ensure compliance with IT security policies.
• Assist in maintaining the organization\xe2\x80\x99s network, including routers, switches, and wireless infrastructure.
• Support employees in using company software and provide training when necessary.
• Assist with system updates, patches, and security upgrades.
• Ensure regular data backups and assist with data recovery operations.
• Document and maintain accurate records of IT assets, troubleshooting steps, and user requests.
• Stay up to date with the latest technology trends and provide suggestions for improvements.

Skills:

• Active Directory
• Troubleshooting
• Cisco Routers
• Technical Support
• Firewalls
• Desktop Support
• Network Switches
• Antivirus
• Networking
• Servicenow

About Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world\xe2\x80\x99s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients\xe2\x80\x99 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact\xe2\x80\x94touching billions of lives in the process.

UST